Elkay Customer Care Intern in Oak Brook, Illinois
Customer Care Intern
Our goal at Elkay is to inspire everyday – customers, employees…and the employees of tomorrow. We focus on doing the right thing so we can be in business forever. Our values-driven culture emphasizes investing in people and treating them like part of the family. We’re financially-stable and privately-owned with a solid reputation for ethics, integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
It’s Elkay’s people who really give us our edge. We empower our employees to take the lead in delivering Elkay’s exceptional customer experience. Our commitment to our people is a recipe for success that has fueled our growth from a three-person shop in 1920 to one of today’s leading international suppliers of plumbing, water delivery and cabinetry products. If you’re ready for a new career challenge where everything you do will make a difference, talk to us about joining the Elkay family.
We are targeting students completing their sophomore or junior year of college who are interested in working in a dynamic and engaging work environment to participate in our internship program. Elkay interns will apply the skills and knowledge developed in college while contributing to exciting real world projects!
The Customer Care Intern will assist the Manager, Customer Care with various projects to support Elkay’s Care team by performing the following duties:
Use email routing tool (Zendesk) to develop, produce reporting dashboards
Update Care Team Portal using SharePoint
Update policy & procedure documents
Review and revise templates
Review and revise process flow
Students completing their sophomore or junior year working toward a Bachelor’s Degree in General Business, Marketing, Supply Chain, English, Web Design, or related field required.
Ability to work collaboratively and/or independently in a dynamic environment.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Microsoft Office proficiency (Outlook, Word, Excel and PowerPoint).
Minimum GPA: 3.0.
Ability to work 40 hours per week.