CVS Health MBA Intern - PBM Innovation in Northbrook, Illinois

Job Description

CVS Health offers a comprehensive internship program designed to engage students, impart valuable skills, and offer insight into a potential career path with a Fortune 12 company. Highlights include a structured program plan, hands on project work, access to mentorship and networking opportunities, and learning and development sessions. During the 10-week engagement interns will be in a supportive learning environment contributing both independently and on a team against key department initiatives. Competitive compensation is offered including a stipend for eligible candidates.

The Medicare Part D (Med D) Process Improvement team delivers strategic, disruptive, operational initiatives that result in significant impact and improvement to Med D financials, business direction and covered-member lives served. Specifically, the intern will be engaged across all functions of Med D operations, with particular emphasis on leading and performing root cause analysis, solution ideation, design, and testing. You'll also involved in the planning, design and execution of pilot programs. The Process Improvement group operates in focused project teams. You would be a major contributor to one or more project teams during the course of the internship. You will work closely with business partners at all levels of the organization to understand the business, solve problems, and present recommendations to senior leadership.

As an Intern, you will have exposure to how the Process Improvement team operates. This team is responsible for the delivery of several process improvement solutions, from original scoping and definition all the way through implementation and measurement of results. We work closely with Med D Operations and with our IT team to design, develop, test, and implement holistic solutions that have people, process, and technology aspects included.

This role has five important and attractive elements to it:

-Support from and a high degree of visibility to senior leaders in our company

-A world-class team of individuals with varied backgrounds including strategy consulting firms, top MBA programs, leading Health Care companies

-Growth: Med D is a major growth engine within the company and provides a lot of opportunity to the individuals working in this department.

-Highly complex, challenging problems: Med D is the most complex business in the company. Our process improvement group is being assembled to solve the most challenging of those problems.

-A chance to own and drive solutions from the inside: A great opportunity to get hands-on, high-impact experience

The Intern role provides you with the opportunity be involved with our team's activities, including but not limited to:

-Root cause investigation: Starting with the “symptom” of problems and opportunities and tracing those symptoms to root cause. This will involve: observations and firsthand data gathering, interviews with subject matter experts, requesting data pulls and analyzing the data from our systems.

-Solution design: Proposing new solutions to address issues and performance gaps, vetting those solutions with key stakeholders, refining solution design, identifying key testing criteria to ensure no unforeseen consequences from new solution

-Communicating findings and recommendations to Med D leaders and key stakeholders (via structured PowerPoint slide presentations).

-Support for solution development: Partnering with business analysts and operators to detail the solution requirements (for both the technology and the process components of the solution)

-Support for testing, refinement, and implementation of solutions

-Measuring and analyzing the impact of solutions on the business

Required Qualifications

-Availability to work full time for duration of the 10 week program.

-Ability to travel up to 20%

-Proven track record scoping, constructing and executing complex analyses to meet business case requirement

-Superior analytical skills, quantitative skills, logic and problem solving skills

-Demonstrated success dealing with ambiguity or uncertainty and ability to learn on the fly to understand and solve new problems

-High level of independent judgment and initiative required

-Strong ability to communicate effectively and succinctly in a manner that is clear, logical and consistent

-Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines

-Highly skilled and practiced in MS Word, Excel, Access and PowerPoint

Preferred Qualifications

-Health Care industry or other Operations experience

-Visio and Sharepoint experience

-Exposure to process improvement tools, techniques or frameworks

-Comfort and competence presenting and explaining situations and solutions to groups in a complete but concise fashion

-Excellent interpersonal skills, including the ability to interact and influence at all levels of the organization


-Candidate must be enrolled in a two year MBA program with the final year beginning in the Fall of 2018

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at and EEO IS THE LAW SUPPLEMENT at

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health at

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: