Crate and Barrel Intern, eCommerce-UX Designer in Northbrook, Illinois

Intern, eCommerce-UX Designer

Tracking Code

IECUX0418-999INT

Job Description

Crate and Barrel is America’s most exciting housewares specialty retailer with over 100 locations with more than 7,000 associates nationwide. Be a part of our Northbrook, Illinois corporate office’s team that supports crateandbarrel.com and cb2.com. If you are committed to creating great customer experiences and have a passion for eCommerce, see what's in store for you!

  • Possess a complete understanding of the purpose, vision and business plan of the eCommerce Department.

  • Maintain an awareness of competitive information and key industry trends to provide context for our company websites performance.

  • Use customer insight tools to identify, research and prioritize key revenue driving fixes and enhancements to the site.

  • Maintain the ability to master all customer feedback tools (e.g. Opinionlab, UserReplay, usertesting.com) and sources of customer insight to identify, define and help deliver enhancements to the web sites.

  • Be the subject matter expert and enterprise resource for analyzing, synthesizing and communicating customer experience analytics and insights throughout the organization.

  • Assist and facilitate quantitative and qualitative customer survey programs across multiple functional areas, analysis of primary and secondary data.

  • Champion the customer centric approach by partnering with functional leaders and providing them with the necessary data and insight to consistently measure our products, processes and experiences.

  • Assist in creating compelling business cases and recommendations that drive action and support business decisions through the effective use of data, customer insight and analysis.

  • Develop quantitative analysis and ad hoc reports to support design and product decisions

  • Maintain an awareness of competitive information and key industry trends to provide context for the performance.

Required Skills

  • 0-1 years experience in UX, or UED

  • Pursuing Bachelor's degree in related field, students in Senior Year preferred, local applicants highly preferred.

  • Proficient with MS Office Suite (Word, Excel, Powerpoint) and Google platform

  • Excellent interpersonal skills and strong communication skills

  • Excellent problem solving skills, organizational and analytical skills

  • Must be a self starter who is process oriented, eager to learn a new skill and has the ability to multi-task and meet deadlines.

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.

Job Location

Northbrook, Illinois, United States

Position Type

Temporary