Aon Corporation DC Delivery Specialist - (Atlanta, GA (externals) & open to virtual for internals) in Lincolnshire, Illinois
Alight Solutions Is Looking For A Defined Contribution Delivery Specialist
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health Solutions business group within Alight Solutions, preferably in Atlanta, GA. As a Delivery Specialist, you will report directly to the Benefits Operations Manager. This position supports Alight Solution's benefits administration and HR BPO platform businesses.
Your Impact As A Delivery Specialist
Support end to end client service delivery for Defined Contribution domain.
Independently handle complex tasks such as client escalations, report analysis, and communication to key stakeholders
Manage projects, coordinating with clients, third parties, and other Aon Hewitt services
Build personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences
Consult and coordinate with CS and other Shared Services
Participate in internal client acceptance testing and integration testing
Develop client acceptance test plans and support the client testing experience
Review and sign off on escalated Benefits Operations Administration (BOA) deliverables to ensure ongoing adherence to standard operating procedures and overall quality of the deliverables
Provide coaching and development of BOAs to create a culture of continuous improvement
Documents change orders and changes to plan requirements
Ensure SOPs for processing are up to date and match requirements
Write and maintain queries
Calculate service-related metrics and identify process improvement opportunities
Works on assignments that are semi-routine in nature where established practices, procedures and precedents guide the work.
Able to follow procedures and investigate issues in order to solve problems.
May work on more complex assignments that require review.
Decisions are based on acquired skills and knowledge as opposed to applying discretion and judgment.
Due to different situations encountered, Incumbent has latitude to consider which procedure to use.
Incumbent typically carries out own research in order to make recommendations.
- May have extensive interaction with internal and external clients to identify, research and resolve problems.
Receives general instructions and follows defined procedures,
Manages daily work within established guidelines and receives general instructions on newly introduced assignments.
You Bring Knowledge and Expertise
Competencies, Knowledge & Experience
Review the Aon Leadership Model expectations for the ARL listed above.
Individual with knowledge of the principles and practices within a technical/ professional discipline.
Possesses advanced analytical, technical and problem-solving skills and abilities.
Knowledge and Experience
Strong written and verbal communication skills including presentation skills
Strong project management, problem solving and analytical skills
Strong listening and interpersonal skills
Strong organization skills with the ability to multi-task and drive and prioritize own work
Prioritization of BOA work
Skilled at properly researching, identifying, and documenting issues
Strong attention to detail
Effective working in a team environment
General knowledge of administrative systems and processes
Strong understanding of the TBA System and it’s interactions
Understanding of shared services, Customer Service, etc., and interactions with TBA team
Familiarity with all components of service delivery related to specific domain(s) (HW/DB/DC)
Ability to execute key operations management routines and identify enhancement opportunities
Effective use of basic business productivity tools and Microsoft applications
Working knowledge of benefits related laws and regulations
Familiarity with Aon Hewitt Best Practices
Occasional evening and weekend work to meet deadlines.
Work with global resources which may require flexible hours.
Daily contact with clients-whether directly aligned to project work or for developing the client relationship.
Frequent computer use at workstation up to 2 hours at a time or for extended periods of time.
Access information using a computer and related components and peripherals.
Participation in training sessions, presentations, and meetings.
Potential travel up to 10%.
- Bachelor’s degree in or equivalent years of industry experience.
ssign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Aon business units.
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
About Alight Solutions
As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.
Job number: 2432619
Category: Benefits Service Delivery
Location: United States, IL, Lincolnshire